Refund policy

Last updated: October 24, 2026

This policy covers purchases from ymtctc at https://ymtctc.com.

1. Return Window and Eligibility

You may request a return within 30 calendar days of receiving an item. Eligible return reasons include an unsuitable size, a change of mind, or an item that is damaged, defective, or incorrect.

For size or change-of-mind returns, items must be unworn, unwashed, and unused, and returned in their original condition with tags attached and original packaging, if provided. Please include your order number or another proof of purchase.

These requirements do not prevent you from reporting an item that arrived damaged, defective, or incorrect, or from exercising any rights provided by applicable law.

2. How to Request a Return

Email hello@ymtctc.com with your order number, the item you want to return, and the reason for the request.

If an item is damaged, defective, or incorrect, please attach photos if reasonably available. We will review your request, send return instructions, and arrange return shipping at our expense.

Please contact us before sending an item back so we can identify the order and organize shipping.

Return address
ymtctc
1591 Lane Ave S #38W
Jacksonville, FL 32210
United States

3. Return Costs

We pay return shipping for eligible returns. There are no restocking or return handling fees.

Standard outbound shipping within the United States is free, so no original standard shipping fee will be deducted from your refund.

4. Inspection and Refund Timing

We will inspect the returned item within 3 business days of receiving it and let you know the result. If the return is not approved, we will explain the reason.

For an approved return, we will initiate a refund to the original payment method within 15 business days after the returned item reaches us. The refund covers the amount paid for accepted returned items, including applicable refundable taxes. Any discounts are reflected in the amount paid.

The date we initiate a refund may differ from the date the funds appear in your account. Posting times depend on your bank or payment provider. If the refund has not appeared after the provider’s stated processing period, contact hello@ymtctc.com and we will help trace it.

5. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, includes the wrong item, or is missing an item, contact hello@ymtctc.com. We will investigate and arrange a suitable resolution, such as a replacement or refund. You will not be charged shipping costs to correct an error on our part.

A reasonable inspection to identify the problem does not restrict any rights you have under applicable law.

6. Exchanges

If you need a different size or item, contact us. We will confirm what options are available and explain the steps before you return anything.

If an exchange cannot be arranged, you may request an eligible return and place a new order.

7. Order Cancellations

To request an order cancellation, contact hello@ymtctc.com as soon as possible. We will check whether the order can be stopped before dispatch. If it has already shipped, use the return process above.

If we confirm a cancellation before dispatch, we will initiate a refund to the original payment method within 2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. This policy does not limit any rights or remedies available under applicable law.

8. Contact

ymtctc
1591 Lane Ave S #38W
Jacksonville, FL 32210
United States

Email: hello@ymtctc.com
Website: https://ymtctc.com